Privacy Policy

This Privacy Policy sets out how personal information is collected, used, stored, and protected when you interact with this website. As a UK‑based service, all processing of personal data is carried out in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing or using the website, you acknowledge and agree to the practices described below.

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Personal data may be collected in two ways. First, information you voluntarily provide through the contact form, which may include your name, your email address, and the content of any message or additional details you choose to submit. Second, certain technical and usage‑related information may be collected automatically, such as page views, browsing behaviour, referring websites, device and browser type, operating system, and general location data. Automatically collected information is typically aggregated and does not personally identify you.

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The website may also use cookies or similar technologies to enhance functionality, analyse usage patterns, and improve user experience. Cookies may help understand how visitors interact with the site, monitor traffic and performance, and support essential features. You may adjust your browser settings to refuse cookies, though doing so may affect certain aspects of the site’s functionality.

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Personal information is processed only where there is a lawful basis under UK GDPR. For information submitted through the contact form, the lawful basis is your consent, given when you choose to submit your details. For automatically collected data and cookies, the lawful basis may include legitimate interests in maintaining and improving the website’s performance and security. Personal data is used solely for responding to enquiries, facilitating any necessary follow‑up communication, and analysing website performance. No personal information is used for marketing without your explicit consent.

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Information submitted through the contact form may be stored within secure email systems or reputable form‑processing services, while automatically collected data may be stored within analytics platforms. Appropriate technical and organisational measures are implemented to protect all data from unauthorised access, alteration, or disclosure, though no method of electronic transmission or storage can be guaranteed as entirely secure.

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Your information will not be sold or shared with third parties except where required by law or where third‑party service providers (such as hosting, email, or analytics platforms) are engaged to support website functionality, provided such providers maintain appropriate data protection standards. No other disclosures will occur without your explicit consent.

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Information submitted through the contact form is retained only for as long as necessary to fulfil the purpose for which it was provided or to comply with legal obligations. Automatically collected analytics data may be retained for longer periods in aggregated, non‑identifiable form.

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Under UK GDPR, you have several rights regarding your personal data, including the right to request access, correction, deletion, restriction of processing, or withdrawal of consent. You may also have the right to object to certain types of processing or request data portability. Any such requests may be directed to hello@blhm.co.uk

For questions, concerns, or further information regarding this Privacy Policy or the handling of your personal data, please contact: hello@blhm.uk